General Guidelines for your Return or Exchange:
New merchandise sold by Natural Stone Kitchen & Bath LLC can be returned within 30 days of purchase unless noted in our Return Policy Exceptions. Item must be in its original unused condition to be returned.
Returns for purchases must be with a valid proof of purchase.
25% restocking fee for kitchen hardware and accessories.
Custom and Installed Products, including countertops, sinks, and cabinets are Non-Returnable and Non-Refundable.
If your order is eligible for online return, you’ll receive an authorization via email.
Order is Damaged or Missing Parts
If an order arrives damaged or incomplete or is in need of replacement parts, contact us within 30 days of delivery for resolution.
If the customer cancels or abandons the project after it has already been templated, there is a cancellation fee of $336 payable at the time of cancellation.
Once the final price of the project is confirmed and we proceed with cutting, no cancellations can be made and the deposit becomes non-refundable. Please call us the day after the
templates are created to confirm the final price and schedule the installation date.